FAQs

The Cleaners Inc.

Have a cleaning-related question? We have the answer. Check out these FAQs and give The Cleaners Inc a call today for more information!

  • Will you clean the hotspots like door handles?

    Our cleaning process includes thorough disinfection of high-touch areas such as door handles and entryways, ensuring a clean and sanitary environment for your home.

  • Are you licensed and insured?

    We maintain all necessary licenses and insurance coverage for our janitorial services.

  • Do I have to be home during house cleanings?

    Your presence is not required during our cleaning services. We are committed to maintaining the security and integrity of your home in your absence.

  • Is the team okay with pets?

    Our staff is comfortable working in homes with pets and often develops positive relationships with them.

  • If I sign up for long-term service, will it be the same person each time?

    For long-term service agreements, we assign a dedicated cleaner to your home to ensure consistency and familiarity with your specific needs.

  • What do I need to do before you arrive?

    Preparation is at your discretion. To optimize our time, you may choose to tidy personal items or set out specific linens for changing. However, this is not mandatory.

  • What is your cancellation policy?

    We understand that schedules can change unexpectedly. Please contact us if you need to cancel or reschedule your appointment, and we will accommodate your request to the best of our ability.

  • Can I buy cleaning services as a gift?

    Cleaning services are available for purchase as gifts. We recommend informing the recipient before arranging the service to ensure their comfort and readiness.